To prevent accidental account loss, we recommend linking your game progress with an external account.
To recover your existing saved progress, please follow the instructions that apply to you:
My previous account was linked
If your game data was linked with Game Center, Apple ID, Google Play Games, or Facebook, please follow the steps to restore your cloud save:
- If the app is already installed, fully delete the app and its cached data.
- On iOS, go to Settings>General>iPhone Storage>RPDR: Superstar>Delete App.
- On Android, go to your installed apps list or tap-and-hold on the RPDR: Superstar app to go to "App info", and then “Clear data” and/or “Clear cache” before uninstalling the app.
- After fully deleting the app, install the app and don't launch the app yet!
- First, open the Settings app on your device.
- In the Settings app, check that your Game Center or Google Play account is logged in and is the correct account.
- After you have confirmed you are logged in with the correct account, launch the app.
- When you launch the app for the first time, your linked account will be detected and your cloud save will download automatically.
Important note: If you are using the same account on multiple devices, do not leave the game running on more than one device simultaneously; we will not be able to recover any lost progress that occurs as a result of doing this.
My previous account was not linked
If your previous account was not linked, we can attempt to help you locate it. We require any 1 of these details to help you search for the account:
- The order number from any in-app purchase that was made on that account. Please find it in your official receipt email or in your purchase history.
- Google Play example: GPA.1234-1234-1234-12345
- Apple example: ABCDE123456
- The User ID of your previous account. This could possibly be found on an old screenshot that you may have taken of the leaderboard, loading screen, or in-game Settings menu.
In addition to the above, we also need any 1 of these details to verify account ownership for your transfer request:
- The order number from any in-app purchase that was made on that account.
- The date and time of the most recent login on that account.
- The city and country that the account was created from.
- The current Gems, RuDollas, Lipstick, OR Challenge Ticket balance of that account.
- The device name of the device that the account was created on.
For assistance with account recovery, please create a new support ticket with our team here.