- Ensure that your network connection is both strong and stable. A strong signal can still be interrupted!
- Check the VPN settings on your router and your device. Make sure that VPN is disabled!
- Launch the app again.
- If it doesn't work, we may be experiencing a temporary interruption on our server—in this case, please wait some time for the server to recover.
- If it still doesn't work after waiting for a significant period of time, there may be a server outage. We are constantly monitoring our servers and we work to fix this as soon as it happens.